Video Visits

在客厅与医疗保健提供者进行视频访问的资深妇女。

OSF HealthCare offers telehealth options for many outpatient appointments, including visits with primary care providers and specialists.

远程医疗选择，如安全电话或视频聊天，可能是您护理的最佳选择。

While some medical care requires in-person appointments, many visits can be effective and convenient by video.

Scheduling a Video Visit

When making an appointment with your provider, you can request a video visit. Your care team will determine if a video visit is the appropriate type of visit for your need.

You can also schedule your own video visit with your provider through OSF MyChart.

After your appointment is scheduled:

  • If youdo not have an active OSF MyChart account，我们会在你确认预约后，向你发送激活码。您需要注册为新用户，为即将到来的访问做准备。请在收到链接的24小时内完成此步骤。
  • If youhave an active OSF MyChart account，您将在应用程序内的即将到来的约会列表中看到视频访问。

Specific instructions to help you successfully connect to the video visit will be available within the appointment details section in OSF MyChart.

Preparing for a Video Visit

Tip Sheets

Phones & Tablets (PDF)
Computers (PDF)

Please familiarize yourself with the content on this page prior to your appointment.

Tip sheets are also available for your convenience. Use these instructions as an additional resource as you prepare for your video visit.

See how video visits work from your computer, smartphone or tablet.

Computers

Phones & Tablets

Before Your Appointment

You will need an active OSF MyChart account to participate in a video visit. If you did not receive an activation code by email or were not able to register upon scheduling your appointment,请访问OSF MyChart网站。

We recommend giving yourself a couple days to sign up in advance of your appointment to ensure you are connected.

Here's what else you'll need to get started:

  • Internet or Wi-Fi connection
  • A computer equipped with web cam, microphone and speakers (desktop or laptop)
  • Or a mobile device (smartphone or tablet)
  • Make sure your computer or device has a supported browser(Chrome,Safari,Edge,FirefoxorOpera).Please note that video visits are not supported by Internet Explorer.

Preparing Your Device

为了成功地参与视频访问，您将需要一个强大的互联网连接和一个高质量的相机为您的设备。许多智能手机、平板电脑和笔记本电脑都配备了适合视频访问的摄像头和麦克风。

Your best choice for strong internet is a hardwired connection, meaning your device is plugged into an Ethernet cord, rather than connected to wireless internet.

While you can use a smartphone for your video visit, you are likely to have a stronger connection with a tablet or computer. If you are using a smartphone, it should be connected to Wi-Fi or have at least 4G capabilities.

Connecting to Your Appointment

Checking In

在您可以连接到您的视频访问之前，需要进行签到。您将通过使用电话或计算机通过OSF MyChart完成此操作。

在您预定的预约时间前7天办理入住手续。我们鼓励您在预定的预约时间之前详细阅读视频访问说明，以帮助您快速、轻松地与您的供应商联系。

At the Time of Your Appointment

当您准备好连接到您的约会时，您将使用OSF MyChart来完成此操作。我们鼓励您在预定时间前15分钟连接到您的预约，以确保适当的连接。

To prepare:

  • Find a quiet, private location with enough light.
  • Consider using a headset for the best sound quality.
  • Make sure your device is plugged in or charged with enough battery for the visit.
  • 确保你的扬声器没有静音，音量也设置得合适。您也可以调整视频访问窗口底部的音量。
  • 关闭设备上的所有其他应用程序。
  • Consider having someone present with you to hold/position the camera if needed.
  • 拿到你的保险卡和任何药物也会有帮助。
  • Plan to log into your video visit a few minutes before your scheduled appointment start time to begin the eCheck-In process.

Virtual Waiting Room

After you are logged in to your video visit, you will be in a “virtual waiting room” until your provider is ready and available – just like an in-person appointment.

Please stay close to your computer or device during this time, and try not to allow your device to lock or go to sleep, as this could disrupt your connection.

Troubleshooting

  • Video Session Being Blocked by Pop-Up Blocker

  • Follow these specific instructions在计算机上禁用视频访问的弹出阻止程序。

    iPhone or iPad iOS:

    1. 打开iOS中的设置应用程序，进入Safari浏览器。
    2. Under General on right side, toggle the switch Block Pop-ups to the OFF position.

    Android phone or tablet:

    1. Open the Chrome app. To the right of the address bar, tap the 3 dots and the click Settings.
    2. 利用网站的设置。点击弹出窗口并重定向。确保它们是允许的。

  • "Browser Not Supported" Error

  • Please note the platform used for OSF video visits is not compatible with Internet Explorer.

    If you have access to another browser, please access OSF MyChart in the alternate browser and attempt to launch the video visit again.

    If Internet Explorer is the only browser you have access to, you should download an alternate browser. These includeChrome,Firefox,EdgeorSafari, which can be downloaded and installed free of charge.

  • Microphone or Camera Issues

  • 在登录您的预约时，您将被要求允许使用麦克风和摄像头。

    Please click “Allow” when prompted, or update your settings to allow camera and microphone access.

    You can always change this setting later by clicking the camera icon at the top of your browser (next to the web address).

    If the steps above do not work or you have denied access, please adjust your settings. Review the appropriate instructions below for your phone’s operating system.

    iPhone or iPad iOS:

    • Go to your phone’s Settings > Apps
    • Find settings for websites (i.e. Safari)
    • Select Camera and set to “Ask” or “Allow”
    • Select Microphone and set to “Ask” or “Allow”
    • Exit Settings and relaunch the MyChart application. Go back to the Video Visit appointment and click Begin Visit. The video visit will launch and connect to the clinician. If either prompt returns, click “Allow” to allow access to microphone and camera.

    Android Phone or Tablet:

    • Go to your phone’s Settings > Apps
    • Find and click the Chrome app
    • Select Permissions
    • You will see Camera and Microphone listed under “Denied”
    • 单击“摄像头”和“麦克风”。For both, select “Allow”
    • Exit Settings and relaunch the MyChart application. Go back to the video visit appointment and click Begin Visit. The video visit will launch and connect to the clinician.

  • Other Audio or Video Issues

  • If you believe your camera and microphone are functioning but are still having issues, try the following:

    • Refresh your browser
    • Move closer to your router if you are using a Wi-Fi internet connection

    If the video feed is delayed or choppy, you may have too many applications currently running on the system. Close any applications that could be using the microphone or camera such as a phone or web call, WebEx or social media.

    The video visit component requires a certain amount of processing power based on the computer's specification, and closing other applications will free some resources and improve streaming quality.

  • Need Help?

  • Your provider’s office will plan to call you at the telephone number you provided if they see you have not connected within 15 minutes of your appointment. Please advise them if you are having trouble so they can offer additional assistance.

    If you have questions about OSF MyChart access, please call the help desk at(855) 673-4325.

After Your Video Visit

Prescriptions

If you need a prescription medication, your provider will send it to the pharmacy of your choice.

Billing

No co-payment is required at the time of the appointment. OSF will submit claims for video visits directly to your insurance carrier, just as we do for traditional, in-person visits.

After-Visit Summary

在您的OSF MyChart帐户中，在过去访问下可以找到注释和访问后总结。

Frequently Asked Questions

  • What is a video visit?

  • 视频访问，有时也被称为远程医疗或虚拟访问，是你通过智能手机、平板电脑或电脑与提供商联系的一种方式。

    Video visits allow you to stay engaged in your health care from anywhere.

  • Who is eligible for a video visit?

  • Video visits are available for both adults and children for many types of care, including primary care and specialist appointments.

    At this time, all appointments will be scheduled as a video visit unless the provider believes an in-person visit would be the best care for a patient based on their medical history.

    Pediatric visits such as newborn and well-child visits will continue to occur face to face. Video visits will be used for children when appropriate.

  • Do I need to be an established patient?

  • No. Video visits are available to new and existing patients.

  • Can I complete a video visit if I’m currently living out of state?

  • 此前对州外远程医疗访问的限制已经取消。打电话给你的保险公司确认你是否有资格参加。

    我们建议雪鸟选择这个选项，这样你就可以在一年的一段时间里住在其他地方，继续接受你信任的服务提供者的照顾。

  • Can I do a video visit from my smartphone?

  • Yes, video visits can be conducted using a smartphone.

    Please note that laptops or tablets typically have a stronger internet connection than phones.

    If you plan to use a smartphone for your video visit, ensure it has either a strong Wi-Fi connection or at least 4G capabilities and a strong signal.

  • How much does a video visit cost?

  • Video visits are billed just like an in-person visit. Call your insurance provider with any additional questions.

  • 我的保险要为这次访问收费吗?

  • Yes. OSF will submit claims for video visits directly to your insurance carrier, just as we do for traditional in-person visits.

  • Can I receive prescriptions from a video visit?

  • Yes. Your provider will send any prescriptions to the pharmacy of your choice.

  • 我的视频访问会被记录下来吗?

  • No. We take great care to protect your privacy at all times.

    You will receive a written summary after your video visit, just like you would after an in-person appointment.

  • Are video visits secure?

  • 我们非常小心地确保您的健康信息是保密的。

    对信息的访问是通过安全访问码、个人id和密码来控制的。每个人都可以控制自己的密码，没有密码就无法访问账户。

    OSF MyChart uses the latest in industry-standard 128-bit SSL encryption technology with no caching to automatically encrypt your session with OSF MyChart. Video visits are not recorded.